Dover Home Remodelers: 440-777-7555  |  Floor & Tile Center: 440-423-TILE (8453)

Our Story

Built By Family for Your Family with 40 Years of Experience

A better remodeling experience depends on more than the finished result. It depends on a clear process and the team behind it.

Dover began in 1984, when Jim and Eileen Orr started the business together on Cleveland’s west side. What began as a small remodeling company grew, over more than 40 years and 8,000 projects, into the full-service Dover of today, bringing remodeling, practical design guidance, and the Dover Floor & Tile Center together under one roof.

Their daughter, Beth, grew up around the business, learning from her parents before eventually taking the helm herself. Dover is still family-owned and family-run today, and the values behind it haven’t changed: treat people with respect, do the work right, stand behind it, and give homeowners the kind of guidance you’d want for your own home.

Homeowners visit Dover today not only for remodeling expertise, but for practical design guidance, trusted craftsmanship, and a showroom experience that makes material decisions feel more informed and less overwhelming.

Meet Our Team

Every project at Dover starts and ends with a person. Experienced designers and master craftsmen who bring decades of remodeling knowledge and the commitment to deliver the home you imagined.
Jim Orr

MCR and CLC, President

Jim founded Dover Home Remodelers together with his wife, Eileen Orr, in 1984 after 10 years as a skilled carpenter and business owner. His hands-on construction experience and design expertise have helped shape Dover for more than four decades. During that time, Jim has led the Dover team in managing 8,000+ home remodeling projects and has served as General Contractor for large-scale contracts including John Lance Ford and Emerald Square.

In 2021, Jim was named to Cleveland Magazine’s Cleveland 500, recognizing leaders who help shape the city. He has also served as Chairman of the NARI Education Committee and on the Board of Trustees for the Cleveland Better Business Bureau.

Jim enjoys hunting, fishing, and relaxing at his home in the country with his wife, Eileen, and dog, Chessie.

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Eileen Orr

Treasurer / Designer

A partner in Dover Home Remodelers’ ongoing success, Eileen Orr has served in various capacities at Dover for more than 40 years. From Office Manager to Safety Coordinator, and Accountant to most recently, sales, Eileen’s experience and talents have helped to drive Dover’s growth and development. Focusing on the customer experience, she provides not only a keen eye for design but also an intuitive sense of how to bring the customers’ personalities and design inspirations to life. Her projects have been featured in numerous publications, and she is a recipient of a Contractor of the Year (CotY) award. Eileen and her husband, Jim, enjoy entertaining and spending time with their grown children and their families.
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Beth Orr

Vice President

You could say that Beth Orr has been with Dover Home Remodelers her whole life. Her parents, Jim and Eileen Orr, founded the Company in 1984, so Beth has essentially grown up as a part of the family business. She started out working part-time in the summers filing papers—and it grew from there. Today, with years of hands-on experience to her credit and an educated eye for design, Beth is one of Dover’s talented project designers. She also manages marketing and advertising for the Company. In her free time, Beth enjoys spending time with her dog, Penelope, while exploring all of the wonderful things that Cleveland has to offer.
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Chika Aizu

Drafting Designer / Estimator

A talented and accomplished designer, Chika Aizu joined Dover Home Remodelers in early 2014. Chika was born and raised in Tokyo, Japan. She grew up in the construction business: Her grandfather and father have owned and operated a mechanical and electrical contracting company for more than 50 years. Moving to the United States, Chika studied and earned her degree at Oberlin College. Prior to joining Dover, she managed multiple commercial historic restoration projects throughout Northeast Ohio. While she has a trained eye for design, Chika also has a knack for connecting with and understanding our customers, which helps to bring their renovation visions to life. Chika and her husband, Efrain, live in Brecksville with their two sons. In her spare time, she enjoys cooking, doing crafts, Salsa dancing and spending time with family.
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Patti Saracusa

Project Designer

Patti Saracusa has a strong background in interior design and retail merchandising. For years, Patti designed retail stores, creating unique spaces that provide organizational efficiency while delivering a personal customer experience. As she approaches residential design projects, Patti takes into consideration the purpose of each client’s space and works to deliver a balance between functionality and style—and achieve a beautiful space for the people inhabiting it. She delights in helping clients discover their own signature design style. Patti has always been drawn to the arts and over time developed a love and passion for design: She majored in art history and marketing at Loyola University in Chicago and continued her design studies at Virginia Marti College of Art and Design. When she’s away from work, Patti enjoys reading, running and spending time with her husband, three daughters and new puppy.
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Leslie Alton

Project Designer

An artist, designer and creative problem solver, Leslie has been involved in the construction industry since her teen years, working alongside her parents in the family business. She was born and raised in Berea and earned a degree in Fine Art from Kent State University. With more than 20 years of freelance art and design experience, Leslie channels that firsthand knowledge and passion into her work, collaborating with clients to create beautiful living spaces that they love.

In her free time, Leslie delights in painting and drawing and serves as a Board member for the Berea Arts Fest. She lives in Olmsted Township with her husband, three children and two dogs. She also enjoys traveling, concerts, Cleveland sporting events, boating, skiing and entertaining family and friends.

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Abby Delaney

Project Designer

Born in Columbus, Abby grew up around construction. Her father is a finish-trim carpenter, her grandfather a mason, and she was raised in a home her parents designed and built themselves, sparking her life-long passion for home design. She earned a business degree with a certification in interior design at Kent State University. Abby values relationship building, collaboration and organization and firmly believes that a home should reflect those who live in it and be a sanctuary to them. It frames her vision for helping customers create uniquely personal living spaces. Engaged to her high school sweetheart, Abby enjoys reading, hiking, traveling, boating, thrifting and vintage shopping, attending concerts, checking out local coffee shops and breweries and hosting game nights with friends.
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Russ Maloney

Accountant

When Russ Maloney joined Dover, he brought a wealth of experience and perspective gained from over 20 years in accounting for a family-owned business. He managed everything from the startup to the sale of the business. His knowledge and expertise are an asset not only to Dover but to all Dover’s supplier partners as well. Russ manages his role with a unique level of expediency, accuracy and fiscal responsibility. Originally from Cleveland, Russ moved to Ft. Lauderdale and Houston before returning home. When he’s not traveling, he enjoys spending his free time with friends visiting local art shows and festivals, area breweries and wineries and taking on thrill rides at Cedar Point.
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Tom Murdoch

Superintendent

Tom has been in the home remodeling business for more than 20 years. He joined Dover in January 2019 as a carpenter and was quickly promoted to superintendent. For those who know his work, it is no surprise: Tom is incredibly hard working, pays attention to even the smallest detail and has artistic carpentry skills that are unmatched. Tom has an eye for quality and a standard for perfection that translates to beautifully-crafted home design. Married to his beautiful wife for more than 23 years, Tom is the proud father of two amazing sons. He enjoys spending time with family and friends and with Crusher, the family rottweiler. Tom is game for pretty much any outside activity, including camping, four-wheeling, archery and target shooting.
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James
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Eric
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Penelope
Head of Security

Meet Penelope, a Bernese Mountain Dog with strong opinions about the seasons. Summer is tolerated at best, but the first snowfall turns her into her happiest self, bounding through the snow like it was made just for her. Three days a week she serves as Head of Security at Dover, a role she takes seriously (mostly through dedicated napping). Her favorite way to spend a day is running through the river, then immediately rolling in the sand and mud to undo all that clean, fresh energy. And when it comes to treats, she’s not picky. Watermelon and bananas are her favorites, but really, she’ll take anything you’re willing to offer.

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Affiliations

Dover’s reputation has been built through steady work, long-term community trust, and a commitment to professional standards in remodeling and home improvement.
Angie’s List Super Service Award
Dover has received “A” rating recognition from Angie’s List for consistent customer service and client satisfaction. This reflects our commitment tohigh-level of customer service that Dover Home Remodelers prides ourselves on and is a testimony to our reputation as a well-established and well-qualified home improvement resource.
Better Business Bureau Accredited Business

An “A+” BBB rating gives homeowners one more clear signal that Dover has built its reputation through responsible business practices and consistent service over time in Northeast Ohio.

NARI Member

As a long-standing member of NARI, Dover supports the remodeling industry’s best-practice standards and code of ethics. This affiliation reflects the company’s continued commitment to skilled work, professional conduct, and reliable remodeling practices throughout Northeast Ohio.

EPA Lead-Safe Certified Firm

For homes built before 1978, Dover completed lead-safe training and is certified by the EPA under its Lead Renovation, Repair and Painting Rule. This certification gives clients a trained team for renovation, repair, and painting work where lead-safe practices matter inside older homes.

Have a project in mind?

Bring your ideas, questions, or early plans. Dover will help you understand what comes next, whether you are planning a remodel or choosing materials for your home.

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